Career at EarthLink
We are approaching our vision to be pioneers and innovators of Internet services and technology solutions for the future. Moreover, about to achieve our mission by providing fast, flexible and accurate services to businesses, and leading our customers through changing technology world
We are looking for talented people to be part of our team and go along with our challenging journey.
Want to know more about EarthLink? See how we roll Life Inside Earthlink
Contact Center Internship
Customer Care
Baghdad Governorate
Description
Workshop Objectives
This workshop aims to equip trainees with the basic technical and behavioral skills required by contact center employees, by providing practical and simplified content covering the following aspects:
Training Content
Networking Basics
- Introduction to networks and their types (LAN, WAN, VPN)
- Network components: router, switch
- Basics of IP addresses, subnetting, and the DHCP protocol...Etc.
- The importance of networks in the contact center environment
Fiber Optic Basics
- The difference between optical and copper cables
- Advantages of optical cables in connection speed and quality of service
- How to deal with optical cable faults In the Workplace
Customer Care Skills
- The art of active listening and understanding customer needs
- How to manage difficult calls and objections
- Using appropriate tone of voice and language
- Practical applications in real-life scenarios
Practical Activities
- Simulating real customer calls
- Exercises on setting up the internal network for the call center
- Analyzing and dealing with real-life network failures
Requirements
- Holds a Bachelor’s degree in Communications or a related field
- Strong communication skills, both verbal and written.
- Ability to work effectively in a team-oriented environment.
- Basic computer skills and familiarity with Microsoft Office Suite.
