This position is responsible for monitoring network performance continuously based on 24 hours shifts to ensure any delays, stoppage, outages are reported to Network Operation Center and resolved immediately.

• Responsible for reporting results of monitoring network health and security.

• Monitor all core enterprise services and customer connections for any potential performance problems (utilization, intrusion, etc.) and respond in a timely manner to any anomalies to ensure network availability.
• Document bugs and issues related to network performance and liaise with NOC to resolve outstanding issues, and Incidents.
• Report the problems to Network Monitoring Manager and ensure continuous monitoring of any indicators of Network Slowness or outages.
• Send a ticket to the concerned department for any indicators of Network Slowness, outages, issues and follow the problem solving progress

• Handle network performance monitoring on continuous basis to ensure 100% Network uptime.
• Monitor indicators of metrics and escalate any anticipated outages.
• Monitoring specific PRTG (fiber, bridge, wireless … etc.)

• Escalate the high impact tickets if the problem was service effecting and take too long time to resolve.
• Reporting high Impact Problems.
• Reporting Late Problems with no solutions.
• Reporting Repeated Problems.
• Monitoring International traffic.
• Load Balance Traffic.
• Checking Queues and editing when the traffic it’s loaded.
• Following department problems with Super visor and Manger.
• Report all problems Baghdad and State to NOC Department.
• Report High Impact Problems.
• Report Late Problems with no solutions.