Career at EarthLink
We are approaching our vision to be pioneers and innovators of Internet services and technology solutions for the future. Moreover, about to achieve our mission by providing fast, flexible and accurate services to businesses, and leading our customers through changing technology world
We are looking for talented people to be part of our team and go along with our challenging journey.
Want to know more about EarthLink? See how we roll Life Inside Earthlink
Quality Assurance Engineer
Business Development and Planning
Baghdad
Description
- Evaluate adequacy of quality assurance standers implementation for the process assigned.
- Conduct site visits and system audits of all quality metrics to ensure quality controls are in place and reduce any gaps in the process.
- Document internal audits and other quality assurance activates deviations and submit management reports on regular intervals.
- Implement mystery shopping program, standers audit and submit results as assigned.
- Evaluate audit findings and implement appropriate corrective actions.
- Ensure ongoing compliance with quality and industry regulatory requirements.
- Ensure ongoing compliance to government required service levels, government required processes.
- Receive from QC information in order to model information.
- Follow up on all issues requiring escalation in tickets system, customer complaints, and incidents according to a well-defined and strict escalation procedure.
- Write management / technical reports of Quality Assurance Issues.
- Highlight issues and gaps in quality assurance and quality control.
- Ensure a high level of customer satisfaction through closure of customer complaints by following-up with the concerned department.
- Follow planned and systematic follow ups and monitoring on the process and documentation procedures.
Requirements
- Bachelor's degree in Telecom Engineering or any related engineering field.
- Quality Engineering certification (Preferred)
- More than one year experience in Quality field.
