This role involves documentation for ISO standards, TM Forum best practices, and internal policies. It includes supporting process improvement initiatives, ensuring compliance, and providing ongoing support to all employees.

Job Duties

Standardization Implementation & Support:

• Maintain documentation related to ISO standards, TM Forum best practices, and internal policies and procedures.
• Support in identifying areas for process improvement across departments.
• Implement process improvement initiatives as directed, utilizing tools like Lean Six Sigma.
• Assist with data collection and analysis for KPI reporting related to standardization initiatives.
• Provide ongoing support to employees regarding compliance with established policies and procedures.

Compliance & Documentation:

• Ensure all documentation is up-to-date and reflects current ISO standards, TM Forum best practices, and internal policies.
• Conduct regular reviews of documentation to ensure accuracy and completeness.
• Gather relevant documentation required by both external and internal auditing teams.

Communication & Collaboration:

• Assist in fostering a culture of quality and continuous improvement within the organization.
• ·Build and maintain strong working relationships with internal stakeholders across departments, keeping them informed about standardization progress and addressing concerns.
• Prepare communication materials and presentations to keep employees informed about standardization efforts.
• Participate in cross-departmental meetings related to standardization and compliance.